Pinnacle Quality Initiative Announces Customer Experience Awards – 2015 March 4, 2015 – National HealthCare Associates released a list of their centers who were recognized by the independent auditor of customer service for the 40-center nursing home group. Sixteen of their centers rated “Best in Class” out of more than 1,100 skilled nursing centers in the United States, in one or more customer service areas. Those centers received the prestigious “Customer Experience Awards” form Pinnacle Quality Insight.
The Pines at Glens Falls Center for Health & Rehabilitation welcomes you, and thanks your for choosing our center for your healthcare needs. An exceptional community healthcare resource for many years, we exceed expectations in meeting the needs of individuals who require short-term skilled nursing care. Our staff of concerned and dedicated professionals is committed to helping everyone through providing support and guidance on a one-to-one basis.
Whether you join us for a brief stay or call us your home, we want you to feel as comfortable as you would amongst family, while receiving care such as physical therapy, occupational therapy, or speech therapy. The Pines at Glens Falls Center for Health & Rehabilitation also provides a myriad of medical services including pulmonary rehabilitation, heart failure services for CHF, cardiac recovery, amputee rehabilitation, stroke rehabilitation and wound care management to name a few.
The Pines at Glens Falls Center for Health & Rehabilitation prides itself on our customer service and maintains a common commitment to the highest level of quality care, a focus on customer service and providing a nurturing environment for both patients and families. We are pleased to have received a"Customer Experience Award - 2015" from Pinnacle Quality Insights demonstrating our center's commitment to the "Four Pillars" of our mission statement: Kindness, Compassion, Service and Excellence.
Therapy was terrific, an excellent crew!
I love it here! I was here before , the food is great and the therapists work hard with me.
Everyone has been great here. When I went to my follow up doctor's appointment, my aide, Amelia came with me and held my hand which made me feel good.
I couldn't have asked for anything nicer. Everything is excellent, the food is excellent!
The nurses' and the CNA care is awesome, and they are always willing to help. If they don't have the answer, they go and find it - and I like that! Everyone is always smiling.
I thought that the therapy room was very well run and I was very impressed. There is tremendous concern for the patients' well-being from the aides to the nursing staff to the other professionals in the center. It's a tough job that they do.
The aides are very good to me. The admissions director has been very good to me and I think the world of her!
“In my book, they are the top choice in the area, just ask me!”
“This is a very fine place if you must be somewhere other than home, the therapists are especially great!”
“The nurses are very courteous and the whole gang in therapy is excellent!”
“The food is very good; they have a great variety and homemade soups every day!”
I thought the nurses were great, the therapists too! They were kind and considerate.
It was nice to stay here, it was very comfortable. The people are very, very nice. All the therapists are nice and helpful. My brother is here and his is very excited to be here.